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Frequently Asked Questions (FAQs)
Does Mastering the Markets Have an Australian Financial Services License (AFSL)?
Do I Receive a Certificate Upon Course Completion?
Yes, upon successfully completing a course, you will receive a Certificate of Completion. This certificate can be a valuable addition to your resume and showcase your expertise in Technical Analysis.
I Purchased the Course Before the Platform Launch but I Can't Access or Enrol in the Course
Please see our video on the homepage https://masteringthemarkets.com
If you have not received a coupon please contact us using the form below.
Do I Have to Attend Every Live Zoom Session?
While attending every live Zoom session is not mandatory, it’s highly beneficial to attend at least one session per week. This allows you to ask questions, receive feedback, and engage directly with the instructor or presenter. If you can’t attend live sessions, recordings are often available for later viewing. Aim for regular participation to stay connected and enhance your learning experience.
What Happens if My Subscription Payment Fails?
You will be reminded 7 days before your subscription is due so that you can make sure there are funds available.
If the transaction fails then your account will be suspended and we will try and take payment over the next 3 days.
How Do I Earn MtM Points?
There are many ways in which users can earn MtM Points.
Below are things you can do to earn points but please note they have a daily / weekly limit:
- Visiting the MtM website
- Participating in forums and groups including:
- Joining and posting in groups and discussions
- Viewing forums, discussions, replies
- Receiving replies to your comments
- Viewing groups and getting views on your groups
- Viewing products
- Viewing lessons and topics
- Viewing quizzes, groups and assignments.
- Completing lessons and courses
- Completing a Course Quiz with 90%+ score
- Reviewing purchased products
- Playing games and completing it with 100%. Only 2 per day will be rewarded.
My Quizzes Keep Crashing, What Should I Do?
We are aware of current quiz issues. Sometimes the issues can be fixed by holding CTRL + F5 to refresh your cache.
Why Won't the Quiz Let Me Continue?
To ensure a thorough understanding of the material, our platform has implemented a requirement for learners to achieve an 80% completion rate on quizzes before progressing to the next lesson. This policy is in place to guarantee that you have grasped key concepts before moving forward, ultimately enhancing the overall learning experience. If you encounter any difficulties or have questions about specific quiz questions, feel free to reach out to our Support Team for assistance by completing the form below. We are here to help you succeed in mastering Technical Analysis.
How Do I Stop Getting Lots of Email Notifications?
To change your notifications:
- Login to your account on the website
- On Your Dashboard, click on your Profile name then go to Account > Notification Settings. You can then select what you will receive notifications for and how they are delivered.
How Do I Get My Vema 12 Month Subscription?
Please contact VEMA Trader and submit a support ticket.
Let VEMA Trader’s support team know what course you are on with us and you should receive your subscription.
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What if I Already Have VEMA Trading Software?
If you already have a subscription to VEMA Trading Software, enrolling in our courses brings an added benefit. Upon registration, an additional 12 months will be seamlessly added to your existing VEMA subscription at no extra cost. This ensures continued access to the powerful tools of VEMA while enhancing your skills through our comprehensive Technical Analysis courses. It’s our way of supporting your ongoing journey in mastering the art of trading.
What Support Is Available for Technical Issues or Enquiries?
Our platform provides customer support to assist with any technical issues or enquiries you may have.
You can contact us by completing the form below.
Does MtM Have a Discord Channel?
No, we only have our MtM website and our group chats on Facebook.
Please be aware of any scams that might ask you to an external website such as Discord.
If you are unsure, please contact us on the form below regarding official chats.
For any ACTV related support issues please contact – [email protected] and use the subject “MtM”