Financial Services Guide

This Financial Services Guide (“FSG”) is provided to you to the extent that our activities (in relation to our educational website or services) involve the provision of financial services as defined in the Corporations Act 2001 (Cth) (Corporations Act).

This FSG is dated 1 September 2025.

We, Mastering the Markets Pty Ltd (ACN 671 639 704), do not provide personal advice. If you require personal financial product advice we can refer you to, or recommend you contact, an AFS licensee who is authorized to provide personal financial product advice.

Purpose and contents

Our FSG is designed to give you important information about us and our financial services and products.

This information includes the following.

• Who we are and how you can contact us.
• Who our Australian Financial Services Licensee is and how you can contact them.
• What services are we authorized to provide as authorized representative.
• How we are paid for our services.
• Any potential conflicts of interest we may have.
• Our dispute resolution process (the procedure we follow for settling disputes) and compensation arrangements.

We are a corporate authorized representative of ShareX Pty Ltd (AFSL number 519872). Our CAR number is 001309433.

Mastering the Markets Pty Ltd

17 Vale Avenue

Arundel, QLD 4214, Australia
Website: https://masteringthemarkets.com 

ShareX Pty Ltd
26 Macarthur Street

Cottesloe WA 6011, Australia
Phone: +61 409 298 978

Email: greilly@sharex.com.au

What financial products can you offer?

We are only authorized to give general advice on, and dealing in, the following financial products for retail and wholesale clients.

1. Securities;
2. Interests in managed investment schemes (not including investor-directed portfolio services); and
3. Basic deposit products.

What financial services can you offer?

We can only provide you with general advice and online stock market educational services, which will not take account of, nor be tailored to, your individual objectives, specific financial situation or other personal needs.

It is important that, before using our services, you get advice from a licensed professional on whether our products and services are suitable for you.

How can I give you instructions about my financial products?

You can give us your instructions by:

• ordinary or registered post;
• email;
• phone; or
• any other method that we both agree.

Are you associated with issuers of financial products?

We are an authorized representative of ShareX Pty Ltd. When we provide you with financial services and products we are acting on behalf of our Australian Financial Services Licensee.

What documents will you send me?

We will give you the relevant information you need to be able to use our services. It is important that you carefully read all documents and statements that we give you, and get professional financial, legal and taxation advice to help you make investment decisions.

Our record-keeping obligations

We aim to make sure that we keep full and accurate records of all client information, transactions, and advice we provide.

How are you paid for the financial services you provide?

We are paid through service and administration fees and charges. We charge you an agreed fixed fee (not including GST). We will tell you the fee before we charge you.

Our representatives who give you general advice or carry out a service on your behalf will receive a salary and may also receive commission or other payments for providing these services.    

Will anyone be paid for referring me to you?

If you have been referred to us by someone else, we may pay them a fee or commission.

Conflicts of interest disclosure

Unless we say so in any disclosure statements (if these apply) or other documents we give you, we are not associated with any other individuals or companies which might influence us when providing our services to you.

If it applies, we may arrange for such individuals and companies to provide you with financial services and products.

What should I do if I have a complaint?

We have an internal dispute resolution process and will deal with any complaints or concerns you may have as quickly and fairly as possible.

If you have any concerns or complaints, please email our Complaints Manager at complaints@masteringthemarkets.com or phone them on M: 0414 476 256. We will aim to sort out your complaint within 45 days of receiving your email or phone call.

If you are not satisfied with how we handle your complaint or concern, you have the right to make a complaint to the Australian Financial Complaints Authority (“AFCA”). AFCA is an external dispute resolution scheme, which ShareX Pty Ltd is a member of.

Their contact details are:

Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Phone: 1800 931 678
Website: afca.org.au  
Email: info@afca.org.au 

Our Australian Financial Services Licensee, ShareX Pty Ltd, has professional indemnity insurance for the financial products and services we may provide to you. This is in line with section 912B of the Corporations Act 2001 (Cth) and ASIC Regulatory Guide 126. From the date our Financial Services Guide comes into force, the insurance covers claims relating to the conduct of our present and past representatives.

We may rely on this insurance to cover claims for compensation made by clients or past clients. The insurance is between ShareX Pty Ltd and their insurer. The insurance provides cover even if one of our representatives no longer acts or works for us.

If we are liable to pay compensation ourselves, we will usually do so out of our existing cash flow and other resources.